Our commitment to customer satisfaction and fair return practices
Last Updated: January 2024
At ACTUATOR SERVICES, LLC, we stand behind the quality of our services and products. This return policy outlines the terms and conditions for returns, exchanges, and refunds.
We accept returns on parts and products within 30 days of the original purchase date. To be eligible for a return, items must meet the following conditions:
The following items are not eligible for return:
To initiate a return, please follow these steps:
Call us at +1 (313) 221-7413 or email mallorsaedway@actuatorsaservices.com to request a Return Authorization (RA) number. Returns without an RA number will not be accepted.
Securely package the item in its original packaging. Include all accessories, manuals, and documentation. Clearly mark the RA number on the outside of the package.
Ship the item to: ACTUATOR SERVICES, LLC, 1620 ROSE ST., MONROE MI 48162. Customer is responsible for return shipping costs unless the return is due to our error or a defective product.
Once we receive your return, we will inspect the item within 5-7 business days. If approved, your refund will be processed to the original payment method within 10 business days.
Refund amounts and applicable fees:
We accept exchanges for the same item or an item of equal or greater value within 30 days of purchase. Exchange requests must follow the same return process outlined above. If exchanging for an item of greater value, the customer is responsible for paying the difference. No restocking fee applies to direct exchanges of the same item.
Items covered under manufacturer warranty or our service warranty should be processed as warranty claims rather than returns. Please contact us to determine if your item qualifies for warranty service. Warranty claims are handled separately from our standard return policy and may have different terms and conditions.
If you receive a damaged or defective item, please contact us immediately within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost to you. Please provide photos of the damage or defect to expedite the process. Do not return damaged items without prior authorization.
For questions about our return policy or to initiate a return, please contact us:
Phone
+1 (313) 221-7413Address
1620 ROSE ST., MONROE MI 48162
ACTUATOR SERVICES, LLC reserves the right to modify this return policy at any time. Changes will be effective immediately upon posting to our website. It is the customer's responsibility to review this policy periodically. Continued use of our services after changes constitutes acceptance of the modified policy.