Privacy and Confidentiality Policy

Your privacy and data security are our top priorities

Last Updated: January 2024

ACTUATOR SERVICES, LLC ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy and Confidentiality Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

1Information We Collect

We collect information that you provide directly to us, including:

Personal Information

  • Name, email address, phone number, and mailing address
  • Company name and business information
  • Payment and billing information

Technical Information

  • Equipment specifications and serial numbers
  • Service history and maintenance records
  • Communications and correspondence with us

Automatically Collected Information

  • IP address, browser type, and device information
  • Pages visited and time spent on our website
  • Referring website and navigation patterns

2How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our actuator repair and maintenance services
  • Communication: To respond to inquiries, send service updates, and provide customer support
  • Billing: To process payments and maintain accurate financial records
  • Marketing: To send promotional materials and service updates (with your consent)
  • Legal Compliance: To comply with applicable laws and regulations
  • Business Operations: To analyze trends, improve our services, and enhance customer experience

3Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and IT service providers. These parties are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and the choices you may have regarding your information.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission and storage
  • Secure access controls and authentication procedures
  • Regular security assessments and updates
  • Employee training on data protection and confidentiality
  • Physical security measures for our facilities and equipment

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices to safeguard your data.

5Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:

  • The duration of our business relationship with you
  • Legal and regulatory requirements
  • Warranty and service obligations
  • Dispute resolution and legal proceedings

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

6Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information. Contact us to request a copy of your data or to correct any inaccuracies.

Deletion

You may request deletion of your personal information, subject to legal and contractual obligations that may require us to retain certain data.

Marketing Opt-Out

You can opt out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly. Note that you will still receive transactional and service-related communications.

Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

Objection and Restriction

You may object to certain processing of your data or request that we restrict processing in specific circumstances.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality and user experience
  • Deliver relevant content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

8Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by ACTUATOR SERVICES, LLC.

9Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10Changes to This Policy

We may update this Privacy and Confidentiality Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11Contact Us

If you have questions, concerns, or requests regarding this Privacy and Confidentiality Policy or our data practices, please contact us:

ACTUATOR SERVICES, LLC

Address

1620 ROSE ST., MONROE MI 48162

Your Consent

By using our services or website, you consent to the collection, use, and disclosure of your information as described in this Privacy and Confidentiality Policy. If you do not agree with this policy, please do not use our services or provide us with your personal information.